Open to opportunities

Harris Anthonio

@harrisanthonio

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I streamline APAC operations through automation, risk controls, data analysis, and process improvement.

Malaysia

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What I'm looking for

Looking for remote roles in operations, technical operations, technical support, and process improvement. I’m interested in problem-solving, workflow optimization, and data-driven work, with opportunities to develop my technical skills and take on greater responsibility.

At Prometric and Accenture, I improved APAC operational reporting, audits, policy compliance, and risk controls. I built SQL and Excel dashboards, reduced audit cycle times by 15%, increased operational efficiency by up to 30%, and maintained 95%+ quality accuracy across high-volume reviews.

I also manage end-to-end client engagements as an independent operations contractor and lead digital community operations at SAYS Youth Society. I use Python, AI-assisted workflows, and process standardization to make complex operational work faster, clearer, and more consistent.

Experience

Work history, roles, and key accomplishments

Current

Independent Operations Contractor

Current

Freelance Client Services

Apr 2025 - Present (1 year 5 months)

Managed end-to-end client engagements, including requirements gathering, service terms, scheduling, delivery, and post-service support. Set service pricing based on market conditions and managed limited service capacity while maintaining quality.

Client Management Requirements Gathering Scheduling Pricing

Current

Community Manager

Current

SAYS Youth Society

Jan 2024 - Present (2 years 8 months)

Led day-to-day community operations across digital channels, maintaining community standards and ensuring consistent enforcement of policies. Developed and refined moderation guidelines and escalation procedures.

Community Management Moderation Policy Enforcement Stakeholder Coordination Process Improvement

Operations & Security Analyst

Prometric

Jan 2024 - Apr 2025 (1 year 3 months)

Developed automated reporting dashboards for operational performance and risk metrics, increasing department efficiency by 25%. Managed regional operational audits and compliance assessments, reducing audit cycle times by 15%.

SQL Excel Dashboarding Risk Management Policy Governance SOC2 Process Improvement

Operations & Policy Analyst

Accenture

Nov 2021 - Nov 2023 (2 years)

Managed high-volume operational audits of 5,000+ data points weekly, achieving a 95%+ quality accuracy rate. Built SQL-based KPI trackers and performance dashboards, increasing audit accuracy by 10%.

SQL KPI development Dashboarding Trend Analysis Anomaly Detection Process Improvement

Technical Training & Operations Intern

Kidocode

Mar 2019 - Jun 2019 (3 months)

Delivered technical training in Python and C++, coordinating complex lesson plans for IoT and robotics modules. Developed a data-driven tracking tool to monitor participant performance, leading to a 10% increase in engagement.

Python C++IoT Robotics Training Data Tracking

Education

Degrees, certifications, and relevant coursework

Multimedia University

Bachelor of Science, Electronic Engineering

2014 - 2020

Grade: CGPA: 3.3

Activities and societies: Publication: International Conference for Internet Technology and Secured Transactions (ICITST); Research: Developed a high-accuracy authentication system (3.57% error rate) utilizing human vision perception; DOI: 10.23919/ICITST51030.2020.9351349

Pursued a Bachelor of Science in Electronic Engineering with a Computer major, achieving a CGPA of 3.3. Published research at the International Conference for Internet Technology and Secured Transactions (ICITST) and developed a high-accuracy authentication system.