Open to opportunities

Ragni Singh

@ragnisingh

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Program Manager driving enterprise SaaS product transformation, workflow automation, and measurable outcomes.

United States

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What I'm looking for

I’m looking to lead enterprise product and transformation programs—especially workflow automation and employee experience platforms—where I can own roadmaps, partner cross-functionally, strengthen governance, and deliver executive-measurable outcomes.

I’m a Program Manager and enterprise product & transformation leader with 10+ years leading SaaS platforms across HR, compliance, and operational technology ecosystems—serving 85K+ users. I’m known for product discovery, defining high-impact roadmaps, launching MVPs, and turning strategy into measurable business results.

At T-Mobile USA, I drove alignment between business initiatives and IT strategy across compliance and fraud portfolios, managing executive governance, resource allocation, and roadmap delivery. I led a 52-week consolidated product roadmap that improved feature planning by 50%, increased on-time deployments by 15%, maintained 80% on-time delivery, and cut time-to-market by 20%. I also strengthened SOX compliance from 20% to 95% through streamlined audit documentation and executive reporting frameworks.

Earlier, I owned HR technology product roadmaps for talent and benefits platforms, guiding Agile delivery teams through requirement definition, backlog management, release execution, and continuous improvement across 30+ initiatives. I deployed Zendesk to reduce SLA response times and call volume by 75% via automation and chatbot integration, built a centralized vendor management portal on SharePoint delivering $2M+ in cost savings, and implemented solutions like Textio and vFairs to improve recruiting impact and employee experience.

Experience

Work history, roles, and key accomplishments

Sr. IT Portfolio Manager

T-Mobile USA

Jun 2023 - Oct 2025 (2 years 4 months)

Drove alignment between compliance and fraud initiatives and IT strategy, managing a 52-week consolidated product roadmap and speeding up feature planning by 50%. Boosted on-time deployments by 15%, strengthened SOX compliance from 20% to 95%, improved time-to-market by 20%, and reduced critical escalation resolution time by 30%.

Roadmap Planning Resource Allocation SOX Compliance Agile Scrum Executive Reporting Capacity Planning Jira Vendor Management

Sr. Product Manager

T-Mobile USA

Sep 2016 - Jul 2021 (4 years 10 months)

Owned HR technology product roadmap for an 85K+ employee workforce, delivering 30+ talent and benefits initiatives through Agile delivery and continuous improvement. Reduced HR Zendesk SLA response times and call volume by 75%, built a SharePoint vendor portal driving $2M+ in cost savings, and deployed inclusive recruiting/job-candidate improvements using Textio and vFairs.

Product Roadmapping Agile Delivery Backlog Management HRIS Product Ownership Stakeholder Management Vendor Management SharePoint Textio VFairs

Senior Portfolio Manager

T-Mobile USA

Sep 2015 - Sep 2016 (1 year)

Directed enterprise initiative intake and funding evaluation by assessing scope, ROI, and risk, aligning proposals to strategic priorities with executives and business leaders. Established KPI and ROI frameworks to improve project evaluation accuracy and coordinate funding, delivery progress, and portfolio execution in matrixed environments.

Risk Assessment Project Coordination Capacity Timeline Alignment

Senior Systems Analyst

T-Mobile USA

Aug 2010 - Aug 2015 (5 years)

Streamlined enterprise operations through process optimization, contract consolidation, and stakeholder collaboration to improve efficiency and transparency. Consolidated $10M+ in vendor contracts, eliminated redundancies by 20%, achieved $100K+ in cost savings, and standardized cross-functional processes to reduce operational complexity.

Process Optimization Stakeholder Management Operational Efficiency Policy Development CIO Alignment

Education

Degrees, certifications, and relevant coursework

Arizona State University

Master of Science, Information Management

Grade: GPA 4.0

Activities and societies: Capstone: condition-based maintenance solution for PG&E to identify asset failure points and reduce repair costs.

Earned an MS in Information Management with a GPA of 4.0. Received the Best Applied Project Award for a capstone that developed a condition-based maintenance solution for PG&E to proactively identify asset failure points and reduce repair costs.