KAKarl Vince Amper
@karlvinceamper
IT Specialist and Account Manager delivering technical support and client success for enterprise clients.
PhilippinesWhat I'm looking for
Hi, I'm Karl, Account Manager & Technical Specialist
As an experienced Account Manager and Technical Support Specialist, I thrive at the intersection of customer success and technical problem-solving. Over the years, I've built a track record of:
✅ Strengthening Client Relationships: Managing accounts with a focus on building trust and delivering exceptional results.
✅ Resolving Complex Technical Challenges: Bridging the gap between technical teams and clients, ensuring seamless solutions.
✅ Driving Business Growth: Identifying client needs and providing tailored solutions to drive mutual success.
I'm passionate about creating value for clients, streamlining processes, and contributing to organizational success. If you're seeking a professional who combines customer-centric account management with technical expertise, I'd love to connect!
Experience
Work history, roles, and key accomplishments
Account Manager
Constructor (Australia)
Sep 2022 - Present (3 years 3 months)
Support clients day-to-day with technical tasks including SQL installations, migrations, firewall and Windows debugging, and managed provider billing and accounts to improve client issue resolution.
Client Success Partner
TalentView Asia
Sep 2018 - Sep 2022 (4 years)
Managed clients across banking, retail, insurance, IT and manufacturing, owned internal IT responsibilities, implemented products, and produced tutorials and FAQs to reduce escalations.
Account Specialist
Convergys
Oct 2017 - Sep 2018 (11 months)
Provided end-to-end phone support, identified customer needs, assisted in training junior representatives, and prepared documentation to ensure timely customer satisfaction.
Admin / Dealer Coordinator
Universal Motor Corporation
May 2017 - Sep 2017 (4 months)
Supported sales by managing schedules and documents, processed orders accurately, coordinated with dealers and logistics, and tracked inventory to ensure timely deliveries.
SSHandled inbound customer inquiries, resolved complaints, provided backup support to service reps, and relayed customer feedback to product and marketing teams.
Education
Degrees, certifications, and relevant coursework
STI College Legazpi
Bachelor of Science, Computer Engineering
2012 - 2017
Completed a Bachelor of Science in Computer Engineering with coursework and practical training in computer engineering and technical support.
San Antonio National High School
High School Diploma, Secondary Education
2008 - 2012
Completed secondary education with focus on general secondary curriculum prior to tertiary studies.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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