JMJovy Mendoza
@jovymendoza
With 8 years experience in cybersecurity, cloud, and fintech, driving client success through strategic account management and consultation.
PhilippinesWhat I'm looking for
I am a Technical Account Manager with 8+ years supporting enterprise and financial clients across cybersecurity, cloud, digital identity, and market data solutions. I build long-term partnerships, manage high-value accounts, coordinate technical delivery across all region, and act as the primary escalation contact to ensure SLA compliance and operational goals are met.
I have led client onboarding, API integration, training and enablement programs, delivered performance reviews tied to ROI, and partnered closely with engineering to resolve complex technical cases. My strengths include driving product adoption, improving client experience, and ensuring seamless service execution across cross-functional teams.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
Zoloz (Ant Group)
Jan 2025 - Present (11 months)
Manage enterprise clients receiving premium support, lead onboarding and API integration, and act as primary escalation contact coordinating cross-team resolutions and ROI-focused performance reviews.
Customer Success Manager
Exegy, Inc.
Jan 2021 - Dec 2023 (2 years 11 months)
Led end-to-end service relationships for financial institutions using low-latency market data and trading systems, delivered performance reviews and ensured SLA compliance through technical coordination and incident management.
RISupported enterprise UCaaS clients in deployment, integration, and account optimization while delivering training workshops and customer enablement programs to increase platform utilization.
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor of Science in Information Technology, Information Technology
Completed a Bachelor of Science in Information Technology with focus on information technology fundamentals and applied IT skills.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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