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Karl Ofoegbu

@karlofoegbu

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Customer-focused Customer Service Representative with technical support expertise.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and professional development.

My name is Karl Udemuezue Ofoegbu, and I am a dedicated Customer Service Representative with over two years of experience in the technology and software industries. I have a strong commitment to providing exceptional customer care and technical support, ensuring high levels of customer satisfaction. My experience includes troubleshooting technical issues, managing client relationships, and resolving ERP-related inquiries efficiently.

At Golden Software Technologies, I have successfully maintained a 95% customer satisfaction rate by assisting customers with various software applications and documenting interactions in CRM systems. My proactive approach led to a 20% reduction in issue resolution time, showcasing my ability to work effectively in dynamic environments. I am passionate about leveraging my skills to enhance user experiences and contribute to the success of my team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Golden Software Technologies

Jan 2022 - Present (3 years 4 months)

As a Customer Support Specialist, I provided technical support for software applications, ensuring a 95% customer satisfaction rate. I documented interactions in CRM systems and collaborated with the product development team to reduce issue resolution time by 20%. My role involved troubleshooting, follow-ups, and enhancing user experience.

Customer Service Technical Support CRM Systems Troubleshooting Client Relationship Management Communication Documentation Time Management Multitasking

Customer Support Intern

Seaman Ventures

Nov 2019 - Oct 2020 (11 months)

During my internship at Seaman Ventures, I assisted customers with inquiries and troubleshooting related to software products. I maintained records in the CRM system and contributed to a knowledge base, enhancing internal processes and customer support efficiency.

Customer Service Troubleshooting CRM Systems User Feedback Communication Collaboration Data Entry Documentation Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Science, Computer Science

2015 - 2019

Completed a Bachelor of Science in Computer Science, focusing on software development, algorithms, and system design. Gained practical experience through projects and coursework that emphasized technical skills and problem-solving abilities.