Karla Gonzalez

I’m a Dominican Republic–based customer service professional and shift manager with a strong track record of responsibility, punctuality, and results-oriented performance. I bring effective communication and a proactive attitude that helps me stay reliable during busy, fast-paced shifts.

My experience includes roles as a Cashier and later Shift Manager at Dunkin Donuts, plus Shift Manager experience at McDonalds. I also worked as a Call Center agent (VoiceTeam), where I strengthened my customer support approach and time management in customer-facing environments.

I’m known for adaptability, being a fast learner, and maintaining strong teamwork with coworkers. I also bring computer skills to support day-to-day work, along with consistent customer service standards.

Right now, I’m committed to growing professionally—continuing my studies while aiming to contribute my skills and deliver committed, responsible performance in a company that values accountability.