Karla Gonzalez
@karlagonzalez2
Customer service-focused shift manager who delivers punctual, results-oriented performance and rapid, adaptable learning.
What I'm looking for
I’m a Dominican Republic–based customer service professional and shift manager with a strong track record of responsibility, punctuality, and results-oriented performance. I bring effective communication and a proactive attitude that helps me stay reliable during busy, fast-paced shifts.
My experience includes roles as a Cashier and later Shift Manager at Dunkin Donuts, plus Shift Manager experience at McDonalds. I also worked as a Call Center agent (VoiceTeam), where I strengthened my customer support approach and time management in customer-facing environments.
I’m known for adaptability, being a fast learner, and maintaining strong teamwork with coworkers. I also bring computer skills to support day-to-day work, along with consistent customer service standards.
Right now, I’m committed to growing professionally—continuing my studies while aiming to contribute my skills and deliver committed, responsible performance in a company that values accountability.
Experience
Work history, roles, and key accomplishments
Shift Manager
Dunkin Donuts
Jan 2024 - Jan 2026 (2 years)
Served as a shift manager at Dunkin Donuts, managing day-to-day operations with time management and a proactive approach.
Shift Manager
McDonald's
Jan 2024 - Jan 2025 (1 year)
Served as a shift manager at McDonald's, supporting effective communication and time management to deliver results.
Call Center Agent
VoiceTeam
Jan 2024 - Jan 2024 (0 months)
Worked as a call center agent at VoiceTeam, providing customer service with effective communication and teamwork.
Cashier
Dunkin Donuts
Jan 2022 - Jan 2024 (2 years)
Worked as a cashier at Dunkin Donuts, demonstrating responsibility and punctuality while supporting customers.
Education
Degrees, certifications, and relevant coursework
Bronx Community College
Currently enrolled at Bronx Community College.
Politecnico Moneñor Juan Ant. Flores
Completed primary education at Politecnico Moneñor Juan Ant. Flores.
Colegio Cuerpo de Cristo
Completed high school at Colegio Cuerpo de Cristo.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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