Kharla Ovalle

As an independent entrepreneur of a coffee shop and supplement store within the Good Shape gym, I manage daily operations, ensure quality product selection, provide exceptional customer service, handle financial management, and implement effective marketing strategies while ensuring regulatory compliance.

As a waitress, I developed strong customer service skills, accurately took orders, served food and beverages, and collaborated with a team to maintain high service standards. I handled POS systems and ensured compliance with hygiene and food safety standards.

As a cashier, I ensured a positive customer experience by accurately scanning products and handling transactions. I maintained a clean work environment and resolved issues effectively while complying with store policies.

In my role as a customer service representative, I managed customer inquiries and needs efficiently, provided accurate information, resolved complaints, and ensured timely order management using CRM systems.

As a bilingual customer service representative, I handled inquiries and resolved issues for international customers in English and Spanish, ensuring effective communication and personalized assistance.