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Karla Avalos

@karlaavalos

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I coordinate high-volume injury cases, insurance claims, and client-service operations.

United States

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What I'm looking for

I'm looking for an operations, claims, intake, or case-management role where I can coordinate high-volume workflows, support clients and teams, resolve escalations, and apply my insurance and pre-litigation experience.

I've progressed through six roles at Bruno & Associates, from Administrative Assistant to Pre-Litigation Coordinator, managing personal-injury matters, client intake, records, insurance documentation, and time-sensitive follow-up.

I lead intake and case-management workflows, help convert qualified leads into signed clients, and support staff with procedures, escalations, and competing deadlines. I work closely with clients, attorneys, medical providers, insurance representatives, and internal teams to keep cases moving.

Earlier at GEICO, I advanced from Customer Service Representative to TCR1 Coach in auto claims, handling coverage and liability analysis, recorded statements, claim investigations, and fraud-support work. I'm fluent in Spanish and bring experience training associates in claims handling, documentation, and customer communication.

Experience

Work history, roles, and key accomplishments

Pre-Litigation Coordinator

Bruno & Associates

May 2023 - Aug 2026 (3 years 3 months)

Coordinated personal-injury matters through the pre-litigation process, managing client communication, treatment and case-status follow-up, insurance documentation, records, and time-sensitive tasks. Oversaw and supported intake and case-management staff, monitored workflows, and assisted with escalated matters.

Client Communication Case Management Insurance Documentation Records Management Workflow Management Staff Supervision Escalation Resolution Deadline Management

Cashier / Store Associate

United Pacific – Rocket / 76 Gas Station

Jul 2020 - Feb 2024 (3 years 7 months)

Delivered customer service in a fast-paced, high-volume environment while accurately processing cash and card transactions and responding to customer needs. Stocked merchandise, maintained organized displays, monitored product availability, cleaned work and customer areas, and supported daily store operations.

Customer Service Cash Handling Merchandising Store Operations

Intake Specialist

Bruno & Associates

Reviewed new matters and supporting information during intake, gathered relevant facts and documentation, and coordinated handoff into case management under firm procedures. Conducted client intake and helped identify missing information needed for case progression.

Intake information gathering Documentation Client Communication Case Progression

Lead Case Manager

Bruno & Associates

Tracked high-volume case activity, appointments, treatment, records, insurance information, missing documentation, and follow-up. Documented case developments and followed up with outside parties to keep matters moving efficiently.

Case Management Documentation Follow up Caseload Management Insurance

TCR1 Coach

GEICO

Advanced through four roles from Customer Service Representative to TCR1 Coach in a high-volume auto-claims environment. Trained and evaluated new hires and internal associates on liability claims handling, investigation, documentation, customer communication, and performance expectations.

Training Coaching Performance Evaluation Claims Handling Investigation Documentation Client Communication

Case Manager

Bruno & Associates

Coordinated case-management tasks and communicated with clients, attorneys, medical providers, insurance representatives, and internal teams. Managed case documentation, records, treatment follow-up, insurance-related information, and time-sensitive tasks.

Case Management Client Communication Documentation Records Management Treatment Plan Follow Up Insurance

Administrative Assistant

Bruno & Associates

Supported administrative documentation, information gathering, follow-up, and coordination across departments. Helped maintain accurate records and organized workflow support for client and case-management needs.

Administrative Support Documentation information gathering Record keeping Workflow Coordination

CSR Coach

GEICO

Provided coaching, feedback, technical guidance, and support on complex claim-handling questions. Trained and evaluated new hires and internal associates on liability claims handling, investigation, documentation, customer communication, and performance expectations.

Coaching Feedback Technical guidance Claims Handling Training Performance Evaluation