Open to opportunities

Karla Alexander

@karlaalexander

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Diligent data-focused analyst with 4+ years in search quality, compliance, and customer-focused data roles.

United States

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What I'm looking for

I seek a data- or compliance-focused role where I can apply analytical auditing, improve user/search experiences, collaborate cross-functionally, and continue growing technical and reporting skills.

I am a results-driven professional with over four years of diverse experience across search quality assessment, compliance auditing, data analysis, and customer support. I consistently exceed quality metrics, apply rigorous research and analytical skills to determine user intent, and improve online experiences while maintaining data integrity through audits and verification.

My background includes roles evaluating search results, scoring written assessments, auditing web content for regulatory compliance, administering scholarship applications, and supporting healthcare operations. I bring strong documentation, troubleshooting, and stakeholder-collaboration skills, and I’m willing to relocate and work for any U.S. employer.

Experience

Work history, roles, and key accomplishments

Current

Maps Analyst

Current

Welocalize

Jul 2022 - Present (3 years 5 months)

Evaluate search result relevance and user intent to improve search quality, consistently exceeding quality metrics and contributing feedback to enhance algorithm performance.

Quality Assurance User Intent Data Analysis Attention To Detail Remote Collaboration

Writing Assessment Scorer

Cognia

Jan 2023 - Dec 2024 (1 year 11 months)

Assessed K-12 student writing for grammar, clarity, and alignment with rubrics, applying analytical scoring to maintain assessment reliability during the 2023–2024 season.

Assessments Written Communication Quality Control Time Management

Web Content Compliance Specialist

ICF International

Jun 2023 - Dec 2023 (6 months)

Conducted audits of child welfare agency websites to verify contact details, licensing and regulatory compliance, removing inactive or non-compliant listings to maintain database integrity.

Content Auditing Compliance Data Integrity Team Collaboration

Scholarship Administrator

Focus of Georgia

Mar 2022 - Dec 2022 (9 months)

Processed POWER grant applications, verified lawful presence/employment documentation, tracked applicant status via spreadsheets, and resolved technical and customer service issues.

Documentation Verification Customer Support Data Tracking Quality Assurance Troubleshooting MS Excel

Data Entry Clerk

Wagner Staffing Services

Aug 2021 - Mar 2022 (7 months)

Transferred and verified hard-copy data into Power 7 Office Database, identified and corrected entry errors, and supported accounts receivable as needed to maintain data accuracy.

Data Entry Data Verification Quality Control Database Retrieval Attention To Detail MS Office

Freelance Writer

International Association of Professional Writers & Editors

Dec 2019 - Jan 2022 (2 years 1 month)

Produced locally relevant educational and inspirational content to support outreach efforts, delivering engaging copy for association communications.

Copywriting Content Creation Editing Research

Patient Care Technician

Emory University Hospital

Nov 2019 - Mar 2020 (4 months)

Monitored patient care equipment and high-risk patients, documented status in Cerner EHR, and transported patients across facilities while maintaining clinical accuracy.

Cerner Vital Signs Patient Transport Clinical Documentation Patient Safety

Emergency Medical Technician

Children's Healthcare of Atlanta

Nov 2015 - Nov 2019 (4 years)

Provided basic patient care and emergency support, documented care in Epic EHR, assisted with trauma/urgent care, and received multiple awards for customer service.

Emergency Care Vital Signs EHR Customer Service

Advanced EMT

Grady EMS Events

Nov 2016 - Dec 2017 (1 year 1 month)

Responded to emergency calls providing basic life support, managed airway and immobilization, operated ambulances safely, and documented patient care reports.

Advanced EMT Airway Management Ambulance Operation Patient Reports

Security Officer

Georgia World Congress Center Authority

Nov 2015 - Dec 2016 (1 year 1 month)

Investigated incidents, completed timely incident and medical reports, maintained communication with staff, and secured lost property while earning customer service awards.

Incident Reports Security Operations Emergency Response Communication Report Writing

Computer Lab Assistant

Gwinnett Technical College

Jan 2014 - Nov 2015 (1 year 10 months)

Assisted students with computer access and testing, maintained lab records, responded to inquiries by phone/email/chat, and monitored systems for spyware/malware.

Technical Support Customer Service Testing Record keeping