At Georgia Department of Human Services, I manage and process caseloads of 50+ records while maintaining 98% documentation accuracy across multiple data systems. I review applications for eligibility and policy compliance, and audit records to identify discrepancies.
I generate workflow reports and coordinate with other departments to resolve documentation gaps. As acting supervisor, I assign and monitor workflow tasks, and I train new staff on system navigation and documentation standards.
At Road to QA Bootcamp, I authored 25+ manual test cases for simulated applications and tracked defects using Jira and TestRail. I also conducted cross-browser and responsive testing, validated API responses via Postman, and completed a capstone QA project with bug documentation.
At Job Tracks, I reviewed electronic medical records for HIPAA compliance and performed high-volume data entry while maintaining 98% accuracy. I also identified inconsistencies and developed documentation standards to support audit readiness.
