Open to opportunities

Karissa Newport

@karissanewport

Message

Customer service professional transitioning to remote healthcare support with medical billing & coding training.

United States

Message

What I'm looking for

I am seeking a remote healthcare customer service role where I can apply strong communication, de-escalation, and computer skills, leverage my medical billing & coding training, and grow in a supportive, remote-first environment.

I am a dedicated customer service professional with over four years of experience as a Lead Barista in a high-volume environment, skilled at de-escalation, multitasking, and delivering exceptional customer experiences.

I have a proven record of training new employees, managing complex orders and peak-hour service, handling cash and register balancing accurately, and maintaining inventory records and communication with management.

I am currently completing an online Medical Billing & Coding course (ed2go), am remote-work ready with a reliable workspace and internet, and seeking to transition into a remote Healthcare Customer Service Representative role where I can apply my communication, problem-solving, and computer skills.

Experience

Work history, roles, and key accomplishments

Lead Barista

Cottonwood Coffeehouse

May 2021 - Nov 2025 (4 years 6 months)

Delivered high-volume customer service, trained new staff, and managed cash handling and inventory processes to maintain operational accuracy and service quality.