Karim Adolfo

Lead a team of Salesforce and Mulesoft developers through company transformation.

Platform administrator. Bridge users and stakeholders painpoints. Collaborate with business partners towards platform enhancement.

Salesforce Administrator at F-Secure Corporation.

Senior Technical Support Engineer at F-Secure Corporation.

Technical support Level 3 for global business solutions. Resolved technical issues for customers globally, managed escalations, and advised customers on security solutions and best practices.

IT Desktop Support for Europe in a +100 users environment. Managed Active Directory, Windows Server 2008, Backup Exec, Dell Kace, SharePoint, MDM tools, and Dell servers hardware.

Coordinated IT and audiovisual external staff, managed users in Active Directory, email accounts in Exchange Server 2003, Windows 2003 Server, web pages, backups, and data storage on DFS.

Maintained IBM AIX, WebSphere, Linux, Windows 2003, and SQL 2005 servers. Provided level 1 support for IBM AIX, WebSphere, IIS, SQL 2005, and Active Directory.

Searched and analyzed security threats, and evaluated possible risks and solutions for security threats.

How to be an Adaptable Employee During Change and Uncertainty certification issued in May 2020.

Time Management: Working from Home certification issued in March 2020.

Time Management Fundamentals certification issued in June 2020.

Salesforce Certified Platform Administrator certification issued in July 2021.

Critical Thinking certification issued in October 2020.

Cybersecurity Foundations certification issued in September 2020.

Learning Cloud Computing: Core Concepts certification issued in June 2020.

Improving Your Listening Skills certification issued in May 2020.

Project Management Foundations: Small Projects certification issued in March 2020.

Stay Lean with Kanban certification issued in February 2020.

Tips for Better Business Writing certification issued in January 2020.

Strategic Thinking certification issued in January 2020.

Learning Cyber Incident Response and Digital Forensics certification issued in January 2020.