At Qyvero Consulting, I partner with organizations on AI and operational transformation, from discovery and use-case prioritization through future-state design, roadmapping, and adoption. I also provide process architecture expertise to improve models for a top AI lab through Mercor Intelligence.
At Nelnet, I redesigned the Data Solutions Project Onboarding process using agentic AI and automation, reducing cycle time by 80%. I also optimized Payment Renewal and Sales-to-Implementation processes, and developed process maps and supporting documentation.
Earlier, at Costco Wholesale, I mapped workflows that supported software modernization and reduced operational costs by 15% over three years. At Starbucks Corporation, my work included a seasonal promotions program that delivered $4 million in cost savings, and at Genie Industries I championed process improvement workshops with financial impacts of up to $2 million.
