Karen Hernandez Cardoso

I’m a customer-oriented, highly organized professional with experience in customer support, administrative coordination, and front desk operations. I manage multiple priorities while keeping service quality and client satisfaction front and center.

At FREDO GELATO, I handled daily store operations, provided in-person customer service, processed payments accurately, and resolved customer needs to ensure a positive experience. I kept the environment organized and supported smooth, reliable service.

At THE JULIA HOTEL BOUTIQUE (AIRBNB), I managed guest check-in and check-out workflows, coordinated room availability and booking, and handled customer inquiries through chat and online communication channels. I also scheduled housekeeping staff and supported operations with tools like Gmail/Outlook and Google Workspace.

Now, I’m seeking a remote role as a Virtual Assistant or Customer Support Specialist, where I can combine problem-solving, scheduling, and digital tools to deliver consistent results and a great customer experience.