Open to opportunities

Karen Gachungi

@karengachungi

Message

Dedicated administrative assistant with a focus on customer service.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a passionate administrative assistant with a diploma in Tourism Management and extensive experience in customer service and administrative roles. My journey began at Mahanaim Educational Institute, where I honed my skills in tourism and hospitality, preparing me for a dynamic career in service-oriented environments.

Throughout my career, I have worked in various capacities, including as an administrative assistant at Truweb Solution and Prime Ways Land Limited. In these roles, I successfully managed customer interactions, organized appointments, and improved processes to enhance customer experiences. My ability to handle escalated calls and provide exemplary support has been instrumental in maintaining strong relationships with clients.

I thrive in fast-paced environments and am committed to adding value to any organization I join. My experience as a hotel receptionist and cashier has further strengthened my customer service skills, allowing me to effectively address client needs and contribute to team success.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Truweb Solution

Oct 2023 - Dec 2024 (1 year 2 months)

Managed administrative tasks including answering and directing phone calls, organizing appointments, and maintaining a filing system. Provided general support to visitors and acted as the primary point of contact for internal and external clients.

Administrative Software Expense Reporting Client Relations Communication Scheduling

Administrative Assistant / Sales Person

Prime Ways Land Limited

Nov 2022 - Aug 2023 (9 months)

Identified and evaluated opportunities to improve processes and customer experience, maintaining customer contact lists. Assisted the sales team with incoming service requests and analyzed customer needs to ensure adherence to company policies.

Customer Experience Sales Support Client Relations Conflict Resolution Data Management Communication

Hotel Receptionist/Cashier

Maple Inn Hotel

Nov 2021 - Oct 2022 (11 months)

Managed front office operations, including customer care, reservations, and acting as a hostess. Handled cash transactions and ensured smooth guest experiences.

Customer Care Reserving Hostess Duties Communication Problem Solving

Attachment

Maple Inn Hotel

Aug 2021 - Oct 2022 (1 year 2 months)

Gained practical experience in customer service and account management support for hotels, learning to handle client inquiries and resolve complaints. Optimized hotel systems and provided customer feedback to management for service improvement.

Customer Service Account Management

Sales Person

Likalo Botique

Dec 2018 - Sep 2019 (9 months)

Managed customer interactions and resolved complaints, handling cash and banking operations. Assisted the sales team with new service requests and analyzed customer needs to align with company policies.

Customer Service Sales Support Complaint Handling Banking Communication

Education

Degrees, certifications, and relevant coursework

Mahanaim Educational Institute

Diploma in Tourism Management, Tourism Management

Completed a comprehensive program in Tourism Management, gaining expertise in various aspects of the tourism industry. Developed skills in managing tourism operations and services.

Mahanaim Educational Institute

Certificate in Tour Guiding Techniques and Travel Operations, Tour Guiding Techniques and Travel Operations

Acquired specialized knowledge and practical skills in tour guiding techniques and travel operations. Focused on enhancing abilities to lead tours and manage travel logistics effectively.

Kabiruini Girls Secondary School

Kenya Certificate of Secondary Education (KCSE), General Studies

Achieved the Kenya Certificate of Secondary Education, demonstrating foundational academic knowledge across various subjects. Prepared for further education and career development.