Karen Alves Amaral

Ensured company standards by inspecting departments and communicating with housekeeping, food and beverage, and front office. Completed daily tasks, reports, and statistical tracking to maintain high service quality.

Oversaw daily front desk operations, ensuring efficient check-in/out and high guest satisfaction. Acted as Manager on Duty, resolving operational issues, supervising staff, and managing room inventory and revenue.

Ensured Fairmont Gold standards by inspecting rooms and lounge, communicating with departments, and managing daily operations. Reviewed reservations, supervised inventory, and upsold to maximize revenue.

Provided customer service including check-in/out, group arrivals, luggage storage, and room key activation. Acted as ambassador and concierge, handled payments, and served as Safety and Wellness Committee member.

Greeted guests, offered seating arrangements, set up dining rooms, and made reservations.

Welcomed customers, defined service needs, supplied product information, resolved issues, and assisted elderly and disabled clients. Trained new team members on policies and procedures.

Completed a Hospitality Management diploma, gaining skills in customer service and operations.

Earned a Bachelor's degree in Law, developing analytical and legal skills.