Open to opportunities

EWERTON MARINS

@ewertonmarins

Message

Experienced hospitality professional and trilingual guest services operator with supervisory background.

Brazil

Message

What I'm looking for

I seek hospitality roles that leverage my supervisory and multilingual guest-service background, offer operational responsibility, growth, and a collaborative culture.

I am an experienced hospitality professional with over a decade in guest services, front desk operations, and supervision, currently working as a Hospitality Operator with Costa Crociere / Carnival Cruises. I have held roles including Reception Supervisor, Front Desk Agent, Receptionist/Auditor and Night Supervisor, demonstrating consistent delivery of high-quality customer service across resorts and cruise lines.

My career highlights include more than ten years at Vila Gale Eco Resort de Angra as Reception Supervisor and multiple contracts onboard Costa Crociere / Carnival Cruises (Costa Diadema, Favolosa). I hold seafarer safety certifications (STCW, firefighting, first aid, survival techniques, crowd management) and strong computer skills in Word, Excel and PowerPoint.

I am trilingual with advanced proficiency in Portuguese, Spanish and conversational to advanced skills in English, Italian and French, and I am learning German. I bring leadership, teamwork and proactivity to every role and am eager to take on new challenges where I can add measurable value to guest experience and operations.

Experience

Work history, roles, and key accomplishments

Current

Hospitality Operator

Current

Costa Crociere / Carnival Cruises

Sep 2023 - Present (2 years 4 months)

Operated guest services aboard Costa Diadema and Favolosa, delivering multilingual customer support and hospitality services; completed multiple fixed-term contracts from 2023 to present with strong guest-satisfaction outcomes.

Guest Service Reception Multilingual Support Front Desk Operations Customer Service

Reception Supervisor

Vila Galé Eco Resort de Angra

Mar 2011 - Jul 2023 (12 years 4 months)

Supervised reception operations and frontline teams from Mar 2011 to Jul 2023, improving service delivery and coordinating staff to maintain high guest satisfaction.

Team Leadership Guest Relations Scheduling Customer Service Auditing Conflict Resolution

Front Desk Agent

Hotel Melia Marins Angra e Resort

Jan 2010 - Jul 2011 (1 year 6 months)

Managed front desk duties and guest check-in/check-out processes from Jan 2010 to Jul 2011 until the resort closed, ensuring efficient service and guest support.

Front Desk Operations Check Out Customer Service Microsoft Office Multilingual Support

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Education

Completed secondary education (high school).

STCW / Seafarer Safety Courses

Certification (STCW/CIPN), Maritime Safety

Completed mandatory seafarer safety and emergency training courses including basic firefighting, elementary first aid, personal survival techniques, and crowd management.