At OnStar, I supported customers with in-vehicle navigation systems, remote diagnostics, mobile applications, and subscription services. I troubleshot Bluetooth pairing and connectivity issues, guided customers through step-by-step solutions, and escalated complex incidents when needed.
As a Customer Support Representative for TEKsystems / Deckers, I handled customer inquiries for HOKA, UGG, and Teva and documented cases in Salesforce CRM and Oracle systems. I also provided technical support for tax preparation software and electronic filing at Foundiver / TurboTax, and responded to account and benefit questions at Remote — Health Benefit Services.
