Manish Uniyal

At CallTek, I support 5,000+ customer locations and manage 30–50 daily network incidents across Cisco Meraki, Aruba, Ruckus, Fortinet, and Nomadix environments. I maintain 99.9% network availability and reduced recurring incidents by 20% through proactive monitoring and root-cause analysis.

I troubleshoot LAN, WAN, WLAN, firewall, POS, guest internet, captive portal, and branch-application issues in SLA-driven NOC operations. I also optimize high-density wireless deployments supporting up to 2,000 access points per site, manage FortiGate policies, NAT, routing and VPNs, and deliver firmware upgrades, migrations, cutovers, and conference network deployments.

Over 10+ years in IT and technical operations, including long-term NOC leadership at BA Continuum India, I’ve led enterprise routing, switching, wireless, firewall, and multi-site network operations. I handle major incidents, escalations, change management, documentation, vendor coordination, and service restoration.

I enjoy mentoring engineers, following strong operational practices, and delivering reliable network experiences for hospitality, banking, retail, and enterprise customers.