Kangana Jain
@kanganajain
Detail-oriented customer support professional skilled in administration, records, and backend operations.
What I'm looking for
I’m a detail-oriented and highly organized professional with experience in legal administration, customer support, documentation management, client coordination, and backend operations. I handle confidential information, manage records, and keep documentation accurate while supporting clients through calls and emails.
In customer care, I assist customers through calls and support channels, resolve queries professionally, and complete backend support tasks by updating records. I focus on responsiveness, clarity, and careful follow-through in every interaction.
From court-based roles with advocates, I coordinated with clients through calls and emails, maintained confidentiality of sensitive information, and managed and updated case files. I also drafted legal notices, managed legal paperwork, and handled compliance documentation and file archiving.
I’m seeking opportunities in HR, Administration, Backend Operations, Customer Support, Chat Process, and Data Entry roles where I can combine strong communication, record management, and team coordination to deliver reliable support and organized operations.
Experience
Work history, roles, and key accomplishments
Customer Care Associate
Amazon
Aug 2025 - Oct 2025 (2 months)
Assisted customers through calls and support channels and resolved customer queries professionally. Performed backend support tasks and updated records.
Sandeep Yadav (Adv.)
Karkardooma Court
Apr 2021 - Apr 2022 (1 year)
Coordinated with clients through calls and emails while maintaining confidentiality of sensitive information. Managed and updated case files.
Himanshu Detwal (Adv.)
Tis Hazari Court
Oct 2019 - Mar 2021 (1 year 5 months)
Drafted legal notices and maintained documentation. Managed legal paperwork and confidential assignments.
Education
Degrees, certifications, and relevant coursework
C.C.S. University, Meerut
Bachelor of Laws (LLB), Law
Activities and societies: Attended international workshop on 'Need for World Constitution'; symposium on Law, Crime, Corruption & Social Transformation; participated in seminars conducted by Kamkus College of Law.
Earned an LLB from C.C.S. University, Meerut in 2018. Participated in law-related workshops and seminars.
Indian Institute of Human Rights
Diploma in Human Rights, Human Rights
Completed a Diploma in Human Rights in 2015.
Delhi University
Bachelor of Commerce (B.Com), Commerce
Completed a B.Com from Delhi University in 2014.
Vidya Bhawan Girls Sr. Sec. School
Higher Secondary Certificate (HSC), General Education
Completed HSC in 2010 from Vidya Bhawan Girls Sr. Sec. School.
Vidya Bhawan Girls Sr. Sec. School
Secondary School Certificate (SSC), General Education
Completed SSC in 2008 from Vidya Bhawan Girls Sr. Sec. School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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