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kananura david

@kananuradavid

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I build secure networks, web solutions, and data-driven IT support that improves organizational performance.

Uganda

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What I'm looking for

I'm looking to apply my networking, IT support, cybersecurity, web development, and data analysis experience to improve secure digital infrastructure and organizational performance.

I've supported Victoria University across network infrastructure, system security, hardware, backups, and technical troubleshooting. I helped maintain data integrity while providing reliable support to staff and students.

As an IT Assistant and Acting IT Manager at Victoria University, I managed IT equipment, resolved complex network, hardware, and software issues, and delivered daily reports to senior management. I also helped drive student growth and retention by 25%, increasing quarterly revenue from UGX 50M to UGX 85M.

At Pesamoni-Ntinda, I developed Learning Management Systems and static websites using Python and JavaScript. I currently bring technical problem-solving and KPI-focused customer support to Helpware Tech Uganda, maintaining high QA scores and low average handle time.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Helpware Tech Uganda

Nov 2025 - Present (10 months)

Recognized as a top-performing CSR by consistently hitting and exceeding monthly KPIs. Maintains high QA scores and low AHT, demonstrating efficiency in technical problem-solving.

Customer Service KPI Management Quality Assurance Technical Problem Solving

IT Assistant

Victoria University

Aug 2024 - Nov 2025 (1 year 3 months)

Managed network infrastructure and provided advanced technical support for university systems and hardware. Optimized IT security protocols and ensured consistent data backup integrity.

Network Management Technical Support IT Security Data Backup

Junior Programmer

Pesamoni-Ntinda

Aug 2023 - Aug 2024 (1 year)

Developed and deployed Learning Management Systems (LMS) and static websites using JavaScript and Python. Provided tailored web development services to meet diverse client requirements.

JavaScript Python Web Development LMS

Ag. IT Manager

Victoria University

May 2023 - Aug 2023 (3 months)

Oversaw departmental performance and delivered daily reports to senior management. Provided critical technical support and troubleshooting for complex network, hardware, and software issues.

IT Management Technical Support Troubleshooting Reporting

Admissions Assistant

Victoria University

Mar 2020 - Sep 2021 (1 year 6 months)

Increased student growth and retention by 25%, raising quarterly revenue from UGX 50M to UGX 85M. Surpassed 85% of assigned targets through strategic market penetration and client engagement.

Admissions Student Recruitment Market Penetration Client Engagement