At HCL Technologies, I provide L2 production support for the IHG project, resolving payment and transaction incidents involving POS systems, payment terminals, OPERA, OPERA Cloud, and FreedomPay.
I investigate failures through SQL, application logs, Windows Services, REST APIs, Postman, and network diagnostics, while managing SLA-driven incidents in ServiceNow. I work with L3 and Network teams on root cause analysis and permanent resolutions, and I’m pursuing a B.Sc. in Data Science and Artificial Intelligence at IIT Guwahati.
