Kamiyah ChapmanKC
Open to opportunities

Kamiyah Chapman

@kamiyahchapman

Experienced server and customer service specialist with strong problem-solving skills.

Canada
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I'm Kamiyah Chapman, a dedicated server and customer service specialist with over three years of experience in the restaurant and retail sectors. My journey has equipped me with strong skills in order management, problem-solving, and delivering exceptional customer service. I take pride in building relationships with customers and ensuring their needs are met, which enhances their overall experience.

Currently, I serve as the Lead Server at Villa Opale, where I oversee the dining room staff and ensure that we maintain high standards of service. My previous roles at Allo mon Coco and Walmart have further honed my ability to manage customer orders, handle cash transactions accurately, and resolve any service challenges that arise. I am committed to creating a welcoming environment for all customers and continuously strive to improve service delivery.

Experience

Work history, roles, and key accomplishments

AC

Server

Allo Mon Coco

Aug 2023 - Present (1 year 10 months)

Took customer orders accurately and efficiently, ensuring all special requests are noted and communicated to the kitchen staff. Provided great customer service by answering questions about the menu, making recommendations, and addressing any concerns or complaints promptly.

WA

Customer Service Specialist / Cashier

Walmart

May 2022 - Present (3 years 1 month)

Built strong relationships with diverse customers, provided personalized assistance, and implemented effective solutions to complex service challenges. Maintained accurate cash handling procedures and inventory records while ensuring compliance with store policies and security protocols.

MC

Cashier

McDonald's

Jan 2021 - Present (4 years 5 months)

Managed point-of-sale transactions with precision while maintaining accurate cash handling and reconciliation procedures in a fast-paced environment. Streamlined order processing workflow to reduce customer wait times while maintaining exceptional service standards during peak hours.

Education

Degrees, certifications, and relevant coursework

VC

Vanier College

DCS, Accounting Management

Currently pursuing a DCS in Accounting Management, developing skills in financial record-keeping, analysis, and business operations. Gaining expertise in accounting principles and management practices.

SS

Saint-Thomas High School

Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Developed strong academic and interpersonal skills during this period.

Tech stack

Software and tools used professionally

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Kamiyah Chapman - Lead Server - Villa Opale | Himalayas