At Live Nation, I managed DNS for 1,000+ domains in AWS Route 53 using CloudFormation and automated operational workflows with PowerShell, including Exchange Online, DHCP, and reporting processes.
I've supported enterprise IT environments at HSBC, SHM Productions, and Live Nation, resolving desktop, software, networking, authentication, and endpoint issues across Windows environments.
I administer identity and access management across Active Directory, Azure AD, SSO, RBAC, provisioning, and least-privilege access. I also manage endpoint configuration, patching, security, and device lifecycles with Intune, Autopilot, and Tanium.
Alongside technical support, I've led and coached teams, improved onboarding processes, and bring a practical, customer-focused approach to troubleshooting and infrastructure reliability.
