Camila Crespo Sala User

I’m a multilingual customer support and operations professional with 2+ years of experience, including 6 months as a Team Leader/Supervisor. I bring a customer-first mindset, strong escalation handling, and a continuous-improvement approach grounded in KPI analysis and root cause analysis.

In my most recent role as Operations Supervisor / Team Leader (Social Media Customer Support), I supervised multiple teams (20+ agents), developed action plans to improve quality metrics and KPI achievement, and provided coaching, feedback, and performance monitoring. Previously, as a Customer Support Representative for video games, I supported account issues and technical concerns across multiple channels, recognized for top FCR and CSAT performance, while maintaining productivity and quality KPIs. I also delivered high-volume international support in three languages through social media and music streaming support, resolving inquiries efficiently while meeting response-time and quality standards.

I’m confident handling complex customer situations with conflict resolution, trust & safety operations, policy enforcement, and quality assurance standards. I’m energized by fast-paced environments where I can drive operational improvements and strengthen customer experience through performance optimization.