Open to opportunities

Kamelija Stevkovska

@kamelijastevkovska1

Message

Detail-oriented professional with expertise in customer service and data entry.

Spain

Message

What I'm looking for

I seek a role that values client satisfaction and offers growth opportunities.

I am a detail-oriented professional with over 4 years of experience in customer service, data entry, and proofreading. My multilingual proficiency in French, English, Macedonian, Spanish, and Serbo-Croatian allows me to manage diverse content for global audiences effectively. I am dedicated to delivering exceptional client experiences and contributing to company success.

Currently, I work as a Property Manager at Moradas de Lujo, where I manage holiday rentals and coordinate with tenants and service providers to ensure smooth operations. Previously, I held roles as a Data Entry Specialist at Veeva Systems Inc., where I maintained a 99% accuracy rate while managing over 1000 records weekly, and as a Customer Support Representative at City Connect, where I improved response times significantly, achieving a 95% customer satisfaction rating.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Moradas de Lujo

Feb 2024 - Present (1 year 5 months)

Managed holiday rentals and maintenance of luxury properties. Coordinated with tenants and service providers to ensure smooth operations.

Property Management Tenant Coordination Luxury Property Maintenance

Packer and Dispatch Assistant

The Best Connection

Jun 2022 - Nov 2023 (1 year 5 months)

Assisted in packing and dispatching products efficiently. Ensured quality control and timely dispatch of orders.

Dispatching Quality Control order fulfillment Logistics Support

Data Entry Specialist

Veeva Systems Inc

Mar 2021 - Apr 2022 (1 year 1 month)

Provided and verified details about hospitals and medical practitioners in the USA using Microsoft Excel. Maintained a 99% accuracy rate and 1000+ up-to-date records weekly.

Data Entry Microsoft Excel Record keeping

Customer Support Representative, Proofreader and Editor

City Connect

Jun 2019 - Mar 2021 (1 year 9 months)

Provided customer service support for the French market, handling inquiries and resolving 50+ issues weekly. Improved response time by 30% through effective use of Zendesk ticketing system, leading to a 95% customer satisfaction rating.

Customer Service Proofreading Editing Zendesk French Customer Support Content Management

Bartender, Waitress, Hostess and Housekeeper

Various Hospitality Companies

Jan 2016 - Dec 2019 (3 years 11 months)

Performed duties as a bartender, waitress, hostess, and housekeeper across various hospitality settings. Gained experience in diverse customer service and operational roles.

Bartending Waitressing Hosting Housekeeping Customer Service

Education

Degrees, certifications, and relevant coursework

Ss. Cyril and Methodius University

Bachelorette's degree, French Language and Literature

Completed a comprehensive program in French Language and Literature, gaining expertise in linguistic analysis, literary theory, and cultural studies. Developed strong analytical and communication skills through extensive coursework and research.