kamal talwar

I’m a Senior Operations Manager with 18+ years of corporate experience building scalable systems, optimizing budgets, and leading large cross-functional teams (up to 56 members).

At IndiaMART InterMESH Ltd., I led process improvement, outsourcing, and automation initiatives, including workflow automation that reduced processing time by 83% (3 minutes to 30 seconds) and lowered annual operating costs by approximately ₹80 lakh. I also improved classification accuracy and operational visibility through MIS reporting and quality-control reviews.

I’ve consistently redesigned workflows to remove bottlenecks—restructuring a 56-member operations team from a FIFO model into a dual-track workflow, eliminating backlogs and reducing average complaint resolution time from 15–25 days to under 3 days. I pair time-and-motion studies with practical automation, vendor capability development, SLA management, and SOP development to sustain service quality.

Today, at RA Construction, I’m focusing on operations and MIS reporting, redesigning incentive structures to strengthen accountability and cross-team collaboration, and using AI productivity tools (ChatGPT, Gemini, Kimi) to streamline proposals, documentation, reporting, and operational planning. After building and improving large-scale operational systems, I’m now seeking opportunities to apply this experience within EdTech, education technology, and high-growth service organizations.