Kamal Girdhar

I’m a Product and Operations professional with 15 years of experience in Banking and Financial Services, focused on product support, business operations, process improvement, and stakeholder coordination. Across product operations and customer experience work, I lead requirement gathering, gap analysis, process mapping, and workflow documentation to keep delivery grounded in real business needs.

In my recent role supporting Product & Cross Sell initiatives, I supported product launch activities—market research, business cases, training content, and launch coordination for multiple insurance products. I partner with Technology teams to gather business requirements, prepare BRDs, support UAT, and improve digital customer journeys, while tracking and publishing reports on business metrics like TAT, complaints, and reconciliations.

I also drive operational efficiency for high-volume credit card application processing through process improvements and automation that reduce turnaround time, and I support internal and regulatory audits through documentation and process controls. I’m energized by cross-functional collaboration, clear stakeholder management, and practical digital transformation that improves how customers experience the product.