@kalyanp
IT Service and CRM leader at Novartis who automated service requests, cutting processing time by 50%.
IndiaAt Novartis, I introduced a CRM innovation and deployment framework with automated testing and gating, accelerating feature delivery by 30% with zero compliance breaches. I also automated service requests, reducing processing time by 50%.
At Legato Health Technologies, I helped transition ownership of core platforms and set up a dedicated India technology hub. Earlier, I delivered Salesforce implementations at FORECASTERA and led a Siebel-to-Salesforce migration at COGNIZANT.
Work history, roles, and key accomplishments
Re-architected stakeholder engagement and introduced a CRM innovation framework, achieving zero compliance breaches and accelerating feature deliveries by 30%. Architected automated data archival and workflow orchestration, delivering $350K in annual savings.
Legato Health Technologies
Jul 2020 - Aug 2023 (3 years 1 month)
Executed insourcing of a US engineering team and set up an India technology hub, hiring 40+ engineers and expanding delivery capacity by 45%. Reduced operational overhead by 40% through licence and cloud optimization.
Forecastera
Sep 2019 - Jul 2020 (10 months)
Delivered Salesforce implementations for 15+ clients, driving 95% user adoption and accelerating revenue recognition. Overhauled workflows and implemented governance frameworks, reducing release timelines by 30% and defect rates by 45%.
Delivered IT initiatives valued at $8M+, boosting productivity by 35% and impacting 10,000+ users. Led a Siebel-to-Salesforce migration of 500,000+ records, reducing maintenance overhead by 30%.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
1999 - 2002
Master of Computer Applications degree from Sri Venkateswara University, completed in 2002.
Salesforce Certified Platform Developer, Salesforce Platform Development
Salesforce Certified Platform Developer certification obtained in May 2019.
Software and tools used professionally
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