Kalpesh Bhagat

At FIS Solutions, I own client and product master data across onboarding, renewals, and terminations, ensuring clean downstream system handoffs. I translate contract and pricing terms into process flows, user stories, UAT scenarios, and data setup instructions for sales, implementation, finance, and clients.

I validate pricing and billing outputs against commercial terms to identify exceptions early and prevent revenue leakage and billing disputes. I also deliver executive-ready Power BI and Excel dashboards that support product performance tracking, renewal readiness, and issue escalation.

Previously at BT e-Serve India, I reconciled order-to-cash processes from order capture through billing and the general ledger, while governing contract documentation and driving corrective actions for billing and product-process risks. My work on the 2019 BT Challenge Cup transformation project generated GBP 4.2M in cost savings and earned Silver Ribbon certification.

Beyond my core work, I help lead TO.U.CH – Ek Sparsh, a voluntary welfare organization delivering social initiatives with NGOs across Kolkata. I was nominated for the BT Chairman’s Award in 2017 for social impact and leadership.