Kaloni Webster
@kaloniwebster
I run high-volume workplace operations, employee support, and front desk services for 1,000+ people at TikTok.
United StatesWhat I'm looking for
At JLL/TikTok, I serve as the primary workplace contact for more than 1,000 employees, visitors, and executive stakeholders each day. I keep high-volume front desk operations welcoming, organized, and aligned with TikTok brand standards.
I manage office operations across facility maintenance, space planning, vendor relationships, supply procurement, employee onboarding, access provisioning, badge management, and equipment deployment. I also triage 30+ daily IT requests and coordinate with technical teams to meet SLA response targets.
My background includes administrative support and reception at Arden Court Senior Living, where I handled resident applications, scheduling, document control, visitor logs, and access protocols. I’ve also coordinated resource distribution for 50+ families at the City of Austin while maintaining confidential Oasis database records.
I bring calm crisis intervention, conflict resolution, HIPAA-aware documentation, and security-focused access control from behavioral health and security reception roles. I’m comfortable working across Facilities, IT, HR, vendors, residents, visitors, and leadership in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Administration Workplace And Service Specialist
JLL/TikTok
Apr 2024 - Present (2 years 5 months)
Serve as primary point of contact for 1,000+ employees, visitors, and executive-level stakeholders daily, managing high-volume front desk operations and maintaining a professional environment. Coordinate end-to-end office operations including facility maintenance, space planning, vendor relationships, and supply procurement.
Receptionist | Administrative Assistant
Arden Court Senior Living
Dec 2023 - Feb 2025 (1 year 2 months)
Delivered comprehensive front desk support and client relations management to residents and visitors, utilizing electronic visitor log management systems and scheduling software. Provided executive-level administrative support including resident application processing, multi-line telephone management, and document control.
Internship - Assistant Resource Manager
City of Austin - Blackland Neighborhood Center
Oct 2023 - Apr 2024 (6 months)
Coordinated and distributed critical resources to 50+ approved families, managing high-volume intake and fulfillment operations while ensuring 100% timely and accurate service delivery. Maintained confidential client records within the Oasis database system and facilitated conflict resolution.
Lead Behavioral Health Technician
North America Security & Select Services
Jan 2023 - Nov 2023 (10 months)
Delivered direct care and behavioral health support to a caseload of 16 adolescent and adult clients in a high-acuity residential setting. Documented mental, physical, and emotional changes using EHR systems in compliance with HIPAA standards.
Security Receptionist
Priebe Security Services
Apr 2022 - Jan 2023 (9 months)
Monitored and secured a high-traffic commercial property in Downtown Austin, protecting 500+ daily visitors, personnel, and company assets. Gathered and documented 10+ daily incident reports and de-escalated 5+ daily conflicts.
Education
Degrees, certifications, and relevant coursework
Mental Health First Aid
Mental Health First Aid, Mental Health
Mental Health First Aid certification, expires January 2026.
Satori Alternatives for Managing Aggression
SAMA Certification, Aggression Management
SAMA Certification (Satori Alternatives for Managing Aggression), expires January 2026.
Basic Life Support
Basic Life Support, Life Support
Basic Life Support certification, expires February 2026.
Certified Patient Care Technician
Certified Patient Care Technician, Patient Care
Certified Patient Care Technician, expired March 2025.
Certified Phlebotomy Technician
Certified Phlebotomy Technician, Phlebotomy
Certified Phlebotomy Technician, expired March 2025.
Food Handlers
Food Handlers, Food Safety
Food Handlers certification, expired February 2025.
Literacy Coalition of Central Texas
GED, General Education
Earned a GED in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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