At JLL/TikTok, I serve as the primary operational point of contact for employees and executive stakeholders. I coordinate meeting logistics and resolve support issues across teams.
I use Lark to triage and resolve daily IT, facilities, and administrative support tickets under strict SLAs. I also manage access control, visitor logs, and employee onboarding and offboarding workflows.
At City of Austin - Blackland Neighborhood Center, I managed confidential client records in OASIS and coordinated community events and food pantry pickups. I collaborated with local organizations on donations and inventory, including supplies for families.
At North America Select Services, I tracked client health data in EHR systems, led care-review meetings, and used SAMA techniques to de-escalate crises. Earlier, at Arden Courts Memory Care, I supported daily operations and coordinated resident transitions with families and medical teams.
