KUKale User
@kaleigh
Project manager with 14+ years customer service and 5+ years project management experience in operations.
United StatesWhat I'm looking for
I am a project manager with a strong background in guest services, operations, and data analytics, bringing over 14 years of customer-service experience and more than five years honing project management skills in professional settings. I have led programs such as the Raptor Off-roadeo for Ford and JacksonDawson, managed budgets, trained and motivated staff, and resolved complex guest inquiries while maintaining facility standards.
I combine practical leadership with technical training in project management, information technology, and data analytics (professional certificates), and a track record of improving operational performance through data-driven decisions. I am organized, customer-focused, and eager to help teams deliver high-quality results and bring business ideas to fruition.
Experience
Work history, roles, and key accomplishments
Guest Services Supervisor
Jackson Dawson
Jan 2023 - Present (2 years 8 months)
Supervise daily operations for the Raptor Off-roadeo program for Ford and Jackson Dawson, resolving guest inquiries, complaints, dietary needs and catering for events while managing budgets and staff performance.
Lead Adventure Guide
Maverik Adventure’s First Stop
Jan 2022 - Present (3 years 8 months)
Trained and mentored front-line staff and cashiers, oversaw front-end performance, resolved customer issues and served as primary point of contact for customer and employee inquiries.
RVLifeguard Supervisor
Resorts World Las Vegas
Jan 2020 - Jan 2024 (4 years)
Managed lifeguard staff including scheduling, training in CPR/first aid/emergency response, conducting daily audits and ensuring safety equipment and certifications were current.
Education
Degrees, certifications, and relevant coursework
Online Courses (various providers)
Continuing Education, Professional Development
2016 -
Completed ongoing online professional development courses since 2016 focused on continuous improvement and skill building.
Professional Certificate - Project Manager
Professional Certificate, Project Management
2020 - 2022
Completed a professional certificate program in project management covering core project planning, execution, and stakeholder communication skills.
Professional Certificate - Information Technology
Professional Certificate, Information Technology
2020 - 2021
Completed a professional certificate program in information technology focused on IT fundamentals and practical technical skills.
Professional Certificate - Data Analytics
Professional Certificate, Data Analytics
2019 - 2020
Completed a professional certificate program in data analytics emphasizing data collection, analysis, and reporting techniques.
Shasta High School
High School Diploma, High School
2008 - 2012
High school diploma with coursework completed from 2008 to 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
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