tinahi mudesir

I am an empathetic and detail-oriented Customer Support Specialist with hands-on experience supporting U.S.-based clients in a fast-paced environment. I have a proven track record in resolving customer issues, managing digital systems, and providing seamless support via chat, email, and phone. My tech-savvy nature and strong organizational skills enable me to excel in multitasking and maintaining high levels of customer satisfaction.

In my recent role at Instacart, I provided real-time support to customers, resolving an average of 50+ cases per day with over 90% customer satisfaction. I actively listened to customer concerns and offered tailored solutions, utilizing internal ticketing and CRM tools to track and manage inquiries. My commitment to excellence extends to onboarding new team members, where I share best practices to enhance our collective performance.

Currently, as an IT & Digital Specialist at Leanchems, I support internal teams with digital tools and troubleshoot daily operations. I maintain key customer relationships and collaborate with various departments to identify process inefficiencies and implement improvements. My goal is to contribute excellent service and support to a customer-first organization.