AMAnkit Mishra
@ankitmishra3
Experienced Client Care Advisor with a passion for user experience.
IndiaWhat I'm looking for
I am an experienced Client Care Advisor with nearly four years at Greenway Health, where I provide comprehensive support for electronic health record (EHR) systems. My role involves managing high-volume client interactions, resolving technical and workflow-related inquiries, and fostering strong relationships with healthcare providers. I am committed to enhancing user experience and ensuring compliance in clinical environments.
Starting as an Associate Client Care Specialist, I quickly advanced to become an L1 mentor and then a Client Care Specialist. My dedication to my role is reflected in my ability to resolve an average of 30+ client issues weekly, maintaining a satisfaction rate of over 95%. I currently serve as a Subject Matter Expert (SME) for the level 1 support team, where I leverage my knowledge of EHR systems to optimize workflows and improve client outcomes.
Experience
Work history, roles, and key accomplishments
Client Care Advisor
Greenway Health
Jul 2021 - Present (3 years 11 months)
Provided comprehensive support for electronic health record (EHR) systems, managing high-volume client interactions and resolving technical and workflow inquiries. Fostered strong provider relationships, enhancing user experience and ensuring compliance in clinical environments. Promoted to Client Care Specialist and currently serves as an SME for the level 1 support team.
Merchant
LIC
Jun 2018 - Dec 2020 (2 years 6 months)
Identified and resolved customer inquiries on a real-time basis, ensuring efficient problem-solving and client satisfaction. Managed various customer interactions, demonstrating strong communication and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Acropolis Institute of Technology and Research
Bachelor of Engineering, Computer Science
Grade: 62
Studied Computer Science at Acropolis Institute of Technology and Research, Indore, from July 2012 to July 2016. Achieved a GPA of 62%.
Balak Higher Secondary School
Higher Secondary (12th), Science Stream
Grade: 66
Completed Higher Secondary education in Science Stream at Balak Higher Secondary School, Rewa, from July 2010 to June 2011. Achieved a GPA of 66%.
Saraswati Sishu Mandir
High School
Grade: 83
Attended High School at Saraswati Sishu Mandir, Rewa, from July 2008 to June 2009. Achieved a GPA of 83%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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