Open to opportunities

Kainoa Akana

@kainoaakana

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Results-driven IT professional with expertise in systems administration.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a results-driven IT professional with extensive experience in business systems administration, enterprise application support, and database management. My expertise lies in troubleshooting system connectivity, automating IT processes, and managing enterprise security solutions. I have a proven track record of collaborating with vendors, resolving technical issues, and enhancing system performance.

Currently, I serve as an IT Support Specialist at Equum Medical, where I provide technical support to both onsite and remote employees. My responsibilities include managing email security rules using Microsoft Defender and ensuring seamless operation of business applications. I have been recognized as the top performer in end-user support and technical training, consistently leading in performance metrics and user satisfaction.

Previously, I worked as a Field Service Technician at Insequence, where I implemented and supported MES software, utilizing SQL Server to maintain database integrity. My military background as a Communications Manager in the U.S. Army has further honed my skills in managing communication networks and cybersecurity policies, ensuring secure and reliable information exchange.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Equum Medical

Jun 2023 - Present (2 years 1 month)

Provided technical support to onsite and remote employees, enhancing user proficiency and system efficiency. Managed IT equipment recovery, inventory, and hardware ordering. Utilized Intune for device configuration and managed email security rules using Microsoft Defender to mitigate phishing threats. Recognized for top performance in end-user support and technical training.

IT Support Intune Microsoft Defender Technical Training Troubleshooting

Current

IT Support Specialist

Current

Equum Medical

Jun 2023 - Present (2 years 1 month)

Provided technical support to onsite and remote employees, enhancing user proficiency and system efficiency. Managed IT equipment recovery, inventory, and hardware orders. Utilized Intune for device configuration and managed email security rules with Microsoft Defender, identifying phishing threats. Recognized as a top performer in end-user support and technical training.

Technical Support Intune Microsoft Defender User Support Inventory Management Systems Performance Email Security Troubleshooting User Training Performance Metrics

Field Service Technician

Insequence

Feb 2019 - Jun 2020 (1 year 4 months)

Implemented and supported Insequence MES software, providing technical support to manufacturing clients. Managed SQL Server databases and configured MES modules for inventory management and quality control. Conducted user training and developed documentation to enhance client understanding.

MES SQL Server Technical Support User Training Database Management

Communications Manager

U.S. Army

Jan 2003 - Jan 2016 (13 years)

Directed tactical and strategic communication networks, ensuring secure information exchange. Planned and supervised installation of communication systems and led teams in maintaining network security. Coordinated communications support for military operations.

Network Security Team Leadership

Field Service Technician

Insequence

Feb 2019 - Jun 2020 (1 year 4 months)

Implemented and supported Insequence MES software, providing technical support to manufacturing clients. Managed SQL Server databases, configured MES modules, and conducted user training sessions. Developed documentation and led demonstrations to improve client understanding of MES functionalities.