Kaila ZUNIGA
@kailazuniga
Experienced dental administrator and assistant optimizing patient flow, billing, and clinical support.
United StatesWhat I'm looking for
I am a dedicated dental administrator and chairside assistant with several years managing front-desk operations, insurance verification, billing, and clinical support in busy dental practices. I consistently handled high phone and waiting room volume while maintaining patient comfort and efficient office workflows.
My strengths include insurance credentialing and verification, treatment-plan discussions, submitting pre-authorizations, and processing daily transactions and deposits. I have hands-on experience with digital, panoramic, and cephalometric x-rays, Eaglesoft and OpenDental exposure, and maintaining stringent infection control and HIPAA compliance standards.
I bring strong communication and multilingual skills (English, Tagalog, Visayan/Bisayan), proven accuracy in medical records and billing, and a patient-centered approach to care coordination and administrative leadership.
Experience
Work history, roles, and key accomplishments
Front Office Administrator
Aloha Endodontics
Aug 2020 - Present (5 years 7 months)
Managed front desk operations, processing 14–20 daily transactions and handling high call and waiting-room volume while improving patient flow and ensuring insurance/verifications and pre-authorizations were completed prior to appointments.
Dental Assistant
Aloha Dental Center
Apr 2019 - Feb 2023 (3 years 10 months)
Prepared trays and patients for procedures, performed digital/panoramic/cephalometric x-rays, maintained sterilization and instrument readiness, and supported chairside four-handed dentistry and post-operative patient education.
Education
Degrees, certifications, and relevant coursework
Aiea High School
High school or equivalent, General Secondary Education
Completed upper secondary education at Aiea High School.
University of Hawaiʻi at Mānoa
Associate's degree, Forensic Psychology
Pursued an Associate's degree in Forensic Psychology at the University of Hawaiʻi at Mānoa.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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