Open to opportunities

Kagiso Reed

@kagisoreed

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Fashion Merchandiser and Customer Service Representative with analytical skills

United States

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What I'm looking for

Seeking a role that leverages my analytical skills, fashion expertise, and customer-centric approach to drive growth and innovation in a dynamic environment.

As a seasoned fashion professional with a passion for data analysis, I leverage my analytical skills to drive sales growth and customer satisfaction. With a strong background in customer service, I excel in developing client relationships and enhancing market position. My experience in fashion merchandising has equipped me with the ability to forecast fashion trends, analyze sales data, and optimize product placement.

Throughout my career, I have demonstrated visionary leadership, innovative thinking, and a customer-centric approach. I am a team player who thrives in fast-paced environments, consistently exceeding sales targets and driving revenue growth. My expertise in visual merchandising, brand development, and customer experience enhancement has enabled me to make a significant impact in the fashion industry.

With a strong educational foundation in Arts Entertainment & Management and Communications, I am well-equipped to navigate the ever-changing landscape of the fashion industry. I am excited to bring my skills and experience to a new role, where I can continue to drive growth, innovation, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Fashion Merchandiser/ Customer Service Representative

Current

NimbusPlaza Vintage

Jan 2023 - Present (2 years 5 months)

Leveraged analytical skills to exceed sales targets, contributing to the company's revenue growth. Displayed visionary leadership in developing client relationships, enhancing the company's market position.

Sales Customer Service Leadership

Business Development & Marketing Associate

Econsult Solutions

Feb 2022 - Sep 2022 (7 months)

Contributed to the preservation of governmental landmarks and the development of recreational parks. Innovated promotional materials using Adobe InDesign.

Marketing adobe indesign Project Management Client Engagement Social Media

Assistant Buyer

Urban Outfitters

Jul 2019 - Jul 2021 (2 years)

Collaborated with Merchandising and Allocation teams for optimal product placement. Developed and distributed trend packs to vendors for style implementation.

Trend Analysis Merchandise

Team Manager I

TD Bank

May 2018 - May 2019 (1 year)

Handled intensive monthly coaching with specialists about compliance and high risk activity when making phone calls. Fostered a team environment that encouraged professional growth and skill enhancement.

Team Management Compliance Risk Management Coaching Payroll Management

Customer Service Agent (Temporary)

Gett

Feb 2017 - Jul 2017 (5 months)

Boosted Gett's client base by efficiently managing customer-driver relations. Enhanced customer retention by skillfully resolving conflicts and boosting satisfaction.

Customer Service Customer Retention Conflict Resolution Customer Satisfaction

Key Holder/ Assistant Manager

US APE LLC (BAPE)

Mar 2015 - Jul 2017 (2 years 4 months)

Boosted store revenue by 7% through effective sales strategies and customer engagement. Managed inventory accuracy and store aesthetics, ensuring operational excellence.

Sales Inventory Management Customer Engagement Operational Excellence