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KF@kaelflorogo
Dedicated customer service representative with strong sales and communication skills.
PhilippinesI am a dedicated and enthusiastic Customer Service Representative with over 5 years of experience in providing exceptional support across various industries. My journey has equipped me with the skills to resolve inquiries, handle complaints, and ensure customer satisfaction effectively. I thrive in fast-paced environments where strong communication and problem-solving abilities are essential.
Currently, I work as a Virtual Customer Service Representative at Wheelzy, where I manage inbound and outbound calls, close sales deals, and negotiate pricing while maintaining excellent customer service standards. My previous roles at Teleperformance and iQor have honed my skills in managing high volumes of calls and addressing customer concerns with empathy, ensuring retention and loyalty.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Wheelzy
Apr 2024 - Present (1 year 7 months)
Currently working as a Virtual Customer Service Representative, handling inbound and outbound calls, resolving customer inquiries, and ensuring satisfaction. Focused on achieving sales goals while maintaining high service standards.
Teleperformance Philippines
Dec 2021 - Apr 2024 (2 years 4 months)
Provided exceptional customer service as a Healthcare Specialist, responding to inquiries via phone, email, and chat. Managed high call volumes and effectively resolved customer complaints to ensure satisfaction and loyalty.
iQor Philippines
Sep 2019 - Aug 2021 (1 year 11 months)
Engaged with customers to drive sales through product demonstrations and presentations. Assisted in merchandising and product placement while understanding customer needs to enhance their shopping experience.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2019 - 2023
Bachelor of Science in Information Technology. Developed skills in technology and customer service, preparing for a career in various industries.
High School Diploma, Humanities and Social Sciences
2015 - 2019
Completed Humanities and Social Sciences, focusing on communication and critical thinking skills essential for customer service roles.
Software and tools used professionally
PhilippinesYou can contact Kael and 90k+ other talented remote workers on Himalayas.
Message Kael
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