Kael Florogo
@kaelflorogo
Dedicated customer service representative with strong sales and communication skills.
PhilippinesWhat I'm looking for
I am a dedicated and enthusiastic Customer Service Representative with over 5 years of experience in providing exceptional support across various industries. My journey has equipped me with the skills to resolve inquiries, handle complaints, and ensure customer satisfaction effectively. I thrive in fast-paced environments where strong communication and problem-solving abilities are essential.
Currently, I work as a Virtual Customer Service Representative at Wheelzy, where I manage inbound and outbound calls, close sales deals, and negotiate pricing while maintaining excellent customer service standards. My previous roles at Teleperformance and iQor have honed my skills in managing high volumes of calls and addressing customer concerns with empathy, ensuring retention and loyalty.
Experience
Work history, roles, and key accomplishments
Virtual Customer Service
Wheelzy
Apr 2024 - Present (2 years 7 months)
Currently working as a Virtual Customer Service Representative, handling inbound and outbound calls, resolving customer inquiries, and ensuring satisfaction. Focused on achieving sales goals while maintaining high service standards.
Provided exceptional customer service as a Healthcare Specialist, responding to inquiries via phone, email, and chat. Managed high call volumes and effectively resolved customer complaints to ensure satisfaction and loyalty.
Customer Service and Sales Representative
iQor Philippines
Sep 2019 - Aug 2021 (1 year 11 months)
Engaged with customers to drive sales through product demonstrations and presentations. Assisted in merchandising and product placement while understanding customer needs to enhance their shopping experience.
Education
Degrees, certifications, and relevant coursework
Carlos Hilado Memorial State University
Bachelor of Science, Information Technology
2019 - 2023
Bachelor of Science in Information Technology. Developed skills in technology and customer service, preparing for a career in various industries.
Negros Occidental High School
High School Diploma, Humanities and Social Sciences
2015 - 2019
Completed Humanities and Social Sciences, focusing on communication and critical thinking skills essential for customer service roles.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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