Open to opportunities

Kaela Glane

@kaelaglane

Receptionist cum Docs Controller at KENWEL ELECTRICALS TRADING, organizing company records and preparing sales materials.

United Arab Emirates

Message

At KENWEL ELECTRICALS TRADING, I manage reception and organize invoices, employee records, and other company documents. I also prepare sales price lists and edit brochures and catalogues.

At ALORICA Company, I provided technical support by phone, email, chat, and remote desktop tools, helping customers resolve hardware, software, and network issues. I documented support interactions and maintained a knowledge base of technical solutions.

Experience

Work history, roles, and key accomplishments

Current

Receptionist cum Docs Controller

Current

Kenwel Electricals Trading

Jul 2025 - Present (1 year 3 months)

Managed front-desk and reception duties, including welcoming visitors and handling incoming calls and inquiries professionally. Prepared and updated price lists for the Sales Team, edited and formatted brochures and catalogues, and organized and maintained invoices, vouchers, employee records, and important company documents.

Administrative Support Document Management Records Management Time Management Confidential File Handling Research and Information Management Meeting Coordination Microsoft Office Word Excel PowerPoint Outlook OneNote Graphic Design Photo And Video Editing

Technical Support

Alorica

Nov 2022 - Jul 2023 (8 months)

Provided technical support to customers via phone, email, chat, and remote desktop tools, resolving hardware, software, and network issues. Guided users through installation, setup, and configuration of systems and applications, and documented support interactions while maintaining a knowledge-base of technical solutions.

Technical Support Troubleshooting Remote Desktop Support Customer Service Documentation Knowledge Management Collaboration Communication Skills