Shaneé Phillips
@shanephillips
Detail-oriented remote administrative and virtual assistant focused on efficient customer support and operations.
What I'm looking for
I am a reliable remote administrative and virtual assistant with hands-on experience in administration, customer service, sales support, and technical administrative coordination. I bring practical experience managing email and call handling, data entry, CRM updates, job card administration, stock control, and client follow-ups.
My background includes roles in inbound telesales, face-to-face sales, and workshop administrative support where I consistently maintained accurate records, supported sales operations, and coordinated information between customers and technical teams. I completed one year of Journalism and Media Studies at Damelin College, which strengthened my written and verbal communication and attention to detail.
I work independently and remotely with strong organisation, problem-solving, and digital communication skills, and I am eager to contribute to a team that values efficient virtual administration, excellent customer support, and reliable operational coordination.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Mechanic Workshop
Jan 2023 - Jan 2024 (1 year)
Managed inbound calls, customer enquiries, service bookings, job cards and customer records while coordinating technical information between customers and mechanics to ensure smooth daily operations and accurate documentation.
Sales Representative
Ignition Call Centre
Jan 2021 - Jan 2022 (1 year)
Handled inbound telesales, converted enquiries to sales, updated CRM records and met performance targets while delivering high-quality customer service and follow-ups.
Face-to-Face Sales Rep
Independent
Jan 2020 - Jan 2021 (1 year)
Engaged customers directly to identify needs and promote products, strengthening negotiation, persuasion and objection-handling skills to support sales goals.
Customer Service All-Rounder
Mimmos / Pizza Perfect
Jan 2018 - Jan 2019 (1 year)
Delivered customer service and cashier operations, managed orders, assisted with stock usage, performed upselling and ensured compliance with health and safety standards.
Education
Degrees, certifications, and relevant coursework
Damelin College
Journalism and Media Studies
Completed one year of Journalism and Media Studies at Damelin College; studies were discontinued due to financial constraints.
Reservoir Hills Secondary School
National Senior Certificate, General Secondary Education
Achieved the National Senior Certificate (Matric) from Reservoir Hills Secondary School, Durban.
Availability
Location
Authorized to work in
Job categories
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