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DESIANN WILLIAMS

@desiannwilliams

Customer support professional at ModSquad, Inc. who handled orders, returns, and product queries across retail, pharmaceutical, entertainment, and education projects.

Jamaica

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At ModSquad, Inc., I handled customer questions by phone, tickets, and chat across retail, pharmaceutical, entertainment, and education projects. I checked orders, helped with updates and returns, and supported college students with course materials, access codes, and technical issues.

My experience also includes accounting and collections at Conduent and Teleperformance, as well as food quality control at Lifespan Company Limited, where I tested products and followed HACCP and GMP requirements. I’ve also worked as a freelance virtual assistant and studied Agricultural Production & Food Systems Management at the College of Agriculture, Science and Education.

Experience

Work history, roles, and key accomplishments

Customer Support (T1/2, Phones, Tickets, Chats)

ModSquad, Inc.

Jul 2024 - Jun 2026 (1 year 11 months)

Provided customer support via phone, tickets, and chats across retail, pharmaceutical, entertainment, and educational projects. Assisted with product queries, order statuses, returns, and technical troubleshooting.

Customer Service Zendesk Genesys Intermedia CyberSource Docusign Loom RingCentral Ecommerce Shopify eBay Amazon Shein Temu

Freelance Virtual Assistant

Self Employed

Nov 2023 - Jul 2024 (8 months)

Managed calendars, scheduled meetings, and coordinated travel. Handled inbox management, customer service, and client communications, and created documents using Google Workspace and Microsoft Office.

Google Workspace Microsoft Office Slack Zoom Calendly Google Meet Time Management Virtual Assistant

Accounting Associate III

Conduent

Apr 2023 - Nov 2023 (7 months)

Communicated with customers to resolve delinquent accounts and collect payments. Developed payment plans, verified invoices, scheduled disbursements, and served as primary contact for vendor inquiries.

Accounts Receivable Collections Customer Service Invoice Verification Payment Processing ACH Wire Transfers Microsoft Office

Bill Collections Agent

Teleperformance

Apr 2021 - Apr 2023 (2 years)

Served up to 100 customers per day, negotiating payment plans and collecting payments using various computer programs and systems. Documented all customer interactions on the client CRM.

Collections Customer Service Negotiation Salesforce Microsoft Office EPAY CRM

Quality Control Officer

Lifespan Company Limited

Aug 2020 - Oct 2020 (2 months)

Inspected products before, during, and after packaging for defects or contamination. Conducted laboratory and sensory tests, enforced HACCP and GMP compliance, and maintained calibration and records.

Quality Control HACCP GMP Laboratory Testing Total Coliforms Testing E. Coli Total Dissolved Solids Calibration Record keeping

Laboratory Assistant

College of Agriculture, Science and Education

Feb 2018 - Apr 2018 (2 months)

Handled sample collection, preparation, and testing; maintained lab equipment and records; ensured safety compliance; and supported inventory and student lab activities.

Lab Sample Handling Lab Equipment Maintenance Data Management Safety Compliance Inventory Management Tissue Culture