Ashleich Allen

I've supported U.S.-based customers in fast-paced BPO environments for more than eight years, delivering customer service, technical support, collections, complaint resolution, documentation, and quality assurance.

At Contact Point 360, I evaluate customer interactions against client standards, provide constructive coaching, monitor performance trends, and maintain quality reports that support compliance and process improvement.

At Radius Global Solutions, I investigated complaints and documentation, identified root causes, recommended corrective actions, partnered in calibration sessions, and helped train new team members. I also monitored KPIs and prepared reports to surface improvement opportunities.

My background at Collective Solution, Conduent Solutions, and Teleperformance includes handling escalations, resolving technical and service issues, processing payments, negotiating repayment plans, maintaining accurate records, and supporting teams with product and process guidance.