Open to opportunities

Bradley Carlson

@bradleycarlson

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IT operations and support leader delivering reliable, secure, client-first infrastructure and Azure migrations.

United Kingdom

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What I'm looking for

I’m looking for a client-first IT operations role where I can run reliable, “invisible” infrastructure—own escalations and SLAs, modernize identity and endpoint environments (Azure AD/Entra, Intune), and keep security strong through continuous improvement.

I’m an IT Operations and Support professional with 10+ years of experience across managed services, healthcare, and platform engineering. I bring hands-on technical delivery, plus the communication and leadership skills to manage teams, own escalations, and operate effectively at senior stakeholder level—always with a client-first approach.

In my current IT Operational Support Manager role, I lead and manage a team of 8 IT support staff across multiple healthcare sites, act as the primary escalation point for complex incidents across a 2,500+ device estate, and ensure resolution within ITIL-aligned SLAs. I spearheaded a full migration of company endpoints from on-premises Active Directory to Microsoft Azure AD using ForensIT automated scripting, and I helped achieve ISO 27001 and Cyber Essentials Plus by owning IT controls documentation, evidence gathering, and gap remediation. I also drive day-to-day Microsoft 365 administration—Intune app deployment, OneDrive configuration, Exchange distribution list management, and Conditional Access policy maintenance.

Experience

Work history, roles, and key accomplishments

Current

IT Operational Support Manager

Current

Kingsbridge Healthcare Group

Mar 2023 - Present (3 years 4 months)

Led and managed a team of 8 IT support staff across multiple healthcare sites, ensuring ticket resolution and escalations within ITIL-aligned SLAs. Served as primary escalation point for complex incidents and owned an Active Directory to Azure AD endpoint migration using ForensIT scripting.

IT Operations ITIL SLA Incident Management Escalation Management Active Directory Azure AD Microsoft Entra ID Microsoft 365 Administration Intune Exchange Online Conditional Access ISO 27001 Service Quality Management Stakeholder Management Microsoft Defender For Endpoint Security and Compliance

IT Support Engineer

Leap29 & Equilibrium Healthcare

Sep 2021 - Feb 2023 (1 year 5 months)

Provided end-to-end IT support across multiple business entities, handling incidents and service requests within agreed SLAs. Managed Active Directory and Microsoft 365 user lifecycle tasks including onboarding, offboarding, and access provisioning.

IT Support Service Request Management SLA OLA Management Active Directory Microsoft 365 User Provisioning Troubleshooting Remote Support Hardware Maintenance Microsoft Entra ID

Platform Engineer

Auden Group Limited

Nov 2020 - Sep 2021 (10 months)

Provided day-to-day IT support while gaining exposure to Azure and GCP environments. Owned asset and supplier management and supported improvements in Microsoft 365 and Active Directory capability.

Azure GCP Microsoft 365 Active Directory Supplier Management Vendor Management

1st/2nd Line Support Engineer

Quadris IT Managed Services

Apr 2019 - Nov 2020 (1 year 7 months)

Delivered MSP 1st/2nd line support across a varied client base using Azure, Microsoft 365, Citrix, and networking technologies. Worked on client delivery projects including imaging and deploying laptops/thin clients for Forviva and supported Datto backup and disaster recovery after completing Datto Technical Specialist 1 and 2 certifications.

MSP support Azure Microsoft 365 Citrix Project Delivery Sprint Deadline Tracking Technical Documentation client support Forviva Deployment Support Backup and Disaster Recovery Datto Technical Specialist

IT Training Adviser & Technical Support

Boston College City Campus, Umhlanga

Jan 2017 - Nov 2018 (1 year 10 months)

Supported IT students with coursework and delivered workshops while serving as the day-to-day technical point of contact for campus IT issues. Resolved campus technical problems and supported teaching activities by assisting with technical concepts and troubleshooting.

IT Training Workshops end user support hardware troubleshooting Troubleshooting Technical Support

Education

Degrees, certifications, and relevant coursework

Johns Hopkins University

AI for Cybersecurity Specialization, Cybersecurity

Activities and societies: Courses: Introduction to AI for Cybersecurity; Advanced Malware and Network Anomaly Detection; Securing AI and Advanced Topics

Completed the AI for Cybersecurity specialization (3 courses) on Coursera through Johns Hopkins University, covering AI for cybersecurity, malware and network anomaly detection, and securing AI.