Open to opportunities

K-Anna WOODS

@k-annawoods

Healthcare office support professional streamlining workflows, ensuring HIPAA-compliant records, and enabling efficient care operations.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused administrative role where I can support day-to-day operations, ensure HIPAA-compliant documentation, and use systems like Epic and Power BI to improve accuracy, efficiency, and team productivity.

I’m an administrative professional who thrives in fast-paced environments, streamlining workflows, coordinating schedules, and maintaining accurate records. In my current role as an Office Support Representative at Henry Ford Health, I manage office supply inventory, build reliable filing systems, and support onboarding and training—so daily operations run smoothly.

I also handle sensitive compliance work with strict HIPAA adherence, validate requests and authorizations, and process payroll records for therapists. I use Epic to access and review patient data, leverage Power BI dashboards to validate documentation, and ensure accurate tracking of home healthcare visits—backed by prior authorization processing and provider-member coordination from Blue Cross Blue Shield and Harmony Cares.

Experience

Work history, roles, and key accomplishments

Current

Office Support Representative

Current

Henry Ford Health

Jul 2024 - Present (1 year 11 months)

Managed office supply inventory and filing systems to improve document retrieval efficiency and reduce downtime. Validated HIPAA-compliant requests and authorizations, supported onboarding, processed therapist payroll records, and reviewed patient data in Epic to ensure record accuracy.

HIPAA compliance Payroll Processing Home Healthcare Visit Tracking Onboarding & Support

Medical Information Specialist

Blue Cross Blue Shield

May 2023 - Aug 2023 (3 months)

Processed authorization cases by requesting and reviewing clinical documentation and entering determinations into internal care management systems. Coordinated prior authorizations with providers, verified member eligibility and benefits, and maintained accurate documentation to support timely case processing.

Prior Authorizations Clinical Documentation Review HIPAA compliance Care Management Escalation Management

Outreach Specialist

Harmony Cares

Sep 2022 - May 2023 (8 months)

Coordinated new-hire onboarding by facilitating training classes and assembling training manuals. Scheduled health assessments, exceeded weekly quotas, and implemented strategies that increased weekly call volumes by 10%.

Onboarding coordination Scheduling Member Outreach Performance Optimization