Open to opportunities

Jyothi Vijayakumar

@jyothivijayakumar

HR and recruiting coordination professional with 5+ years optimizing high-volume scheduling and multi-timezone stakeholder communication.

India

Message

What I'm looking for

I’m looking for a recruiting/HR operations role where I can coordinate high-volume scheduling, manage multi-stakeholder communication across time zones, and continuously deliver an excellent candidate or employee experience under pressure.

I’m a detail-oriented HR and operations professional and recruiting coordinator with 5+ years of experience in high-volume, multi-stakeholder environments. I’ve coordinated complex scheduling, managed cross-functional communications, and focused on outstanding stakeholder experiences across U.S., Canadian, and global teams.

At Amazon (Bengaluru & Coimbatore), I handled U.S. employee operations with high query volumes via calls and chat, maintained attendance tracking and workforce scheduling accuracy, and generated operational reports tied to documentation discipline. I adapted rapidly to new platforms and process updates, consistently meeting and exceeding performance targets, and I was recognized as “Best Employee of the Year (2021).”

Before that, I supported U.S. and Canadian customers and managed escalations with professionalism, strengthening my cross-team communication and service metrics. I also bring experience with data verification and confidential record handling, plus training in Lean Six Sigma, TEFL, and software tools like MS Office, Java, HTML, Python, and SQL.

Experience

Work history, roles, and key accomplishments

Computer Teacher

Sree Maharshi Vidyalaya

Jun 2025 - Mar 2026 (9 months)

Taught CBSE Computer Science for Grades 4–6, including structured lesson planning and communication. Managed classroom and administrative responsibilities to support multiple concurrent duties.

CBSE Computer Science Lesson planning Classroom Management Communication & Administration

HR Assistant

Amazon Development Center

Jul 2022 - Jan 2024 (1 year 6 months)

Coordinated HR operations for a large-scale U.S. workforce, handling high-volume calls and chat. Managed attendance tracking and workforce scheduling, maintained employee records, and produced operational reports while collaborating cross-functionally across time zones.

HR Operations High Volume Query Handling Live Chat Support Attendance Reporting Workforce Scheduling Employee records management Documentation Reporting Cross Functional Collaboration Problem Solving MS Office Digital Tools

Customer Service Associate

Amazon Development Center

Oct 2019 - Jan 2022 (2 years 3 months)

Provided U.S. and Canadian customer support via calls, email, and chat in a high-volume environment. Managed escalations, coordinated complex customer issues across internal teams, and maintained quality scores and service metrics.

Customer Support Email Support Live Chat Support Escalations Communication Multitasking

Customer Service Agent

Sutherland Global Services

Apr 2018 - Aug 2019 (1 year 4 months)

Provided email and chat support with consistently high response times and customer satisfaction ratings. Earned recognition for productivity and reliability while demonstrating strong multitasking, organization, and problem-solving skills.

Email Support Live Chat Support Response Time Management Customer Satisfaction Productivity Reliability Multitasking Organizational Skills Problem Solving

Data Entry Sr. Representative

Athena Health

Sep 2012 - Mar 2014 (1 year 6 months)

Maintained healthcare records with high accuracy and performed data verification and documentation with confidentiality. Ensured reliable record-keeping in a structured data-processing environment.

Healthcare Records Data Verification