Jyothika reddy
@jyothikareddy
I resolve Azure incidents and improve cloud operations through documentation.
IndiaWhat I'm looking for
At Quadrant Technologies, I handled customer-reported Microsoft Azure incidents and service requests, troubleshooting Azure Backup, Storage, Virtual Machines, Monitoring, and Grafana dashboards within SLA.
I've investigated backend logs with AppLens and Kusto (KQL), performed root-cause analysis for recurring issues, and collaborated with Microsoft engineering and product teams on high-priority production escalations.
I also support IAM configurations, including RBAC, Azure Active Directory permissions, and policy enforcement, while creating knowledge base documentation that improves customer self-service and support efficiency.
Experience
Work history, roles, and key accomplishments
Azure Support Engineer
Quadrant Technologies
Sep 2024 - Jul 2025 (10 months)
Handled customer-reported Azure incidents and service requests through ticketing systems, troubleshooting issues related to Azure Backup, Storage, Virtual Machines, Monitoring, and Grafana dashboards. Performed root cause analysis, supported IAM configurations, and authored knowledge base documentation.
Education
Degrees, certifications, and relevant coursework
Sumathi Reddy Institute of Technology for Women
Bachelor of Technology, Computer Science and Engineering
Bachelor of Technology in Computer Science and Engineering from Sumathi Reddy Institute of Technology for Women, graduated in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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