At Telstra Global Business Services, I support 24/7 cloud operations across hybrid enterprise environments, maintaining 99.9% availability within defined SLA thresholds. I provision and troubleshoot Azure compute, storage, and networking resources.
I use Azure Monitor, Log Analytics, and KQL to analyze telemetry, identify performance bottlenecks, and investigate root causes. I also administer VMware vSphere environments and support backup and disaster recovery operations.
I manage Microsoft cloud billing and subscriptions across 30+ enterprise customer environments, and use PowerShell and VBA scripts to streamline operational tasks. At Accenture, I supported infrastructure operations through incident and change requests, monitoring, and Active Directory administration.
