Md Sarfaraz Alam
@mdsarfarazalam
Cloud-focused Software Engineer delivering reliable Azure platforms through ITIL support and automation.
IndiaWhat I'm looking for
I’m a performance-driven IT professional with 4 years of experience supporting large-scale cloud-native and hybrid environments, where I’m accountable for system reliability, SLA adherence, and proactive monitoring. I’m strong in Microsoft Azure services including App Services, Azure SQL, AKS, Azure Monitor, Key Vault, Logic Apps, and ACR, and I’ve delivered L2/L3 support in ITIL-aligned environments to keep production stable.
In my current role, I resolve P1/P2 incidents, lead problem management with RCA and documented mitigation strategies, and partner closely with DevOps and development teams. I also design end-to-end CI/CD pipelines using GitHub Actions and Azure DevOps, automate data archival via Azure Data Factory (cutting application load time by 35%), and use Terraform to provision infrastructure as code with repeatable deployments. I’ve managed AKS operations (scaling, health checks, secrets management), implemented Dynatrace monitoring, and led a team of 6 through mentoring and knowledge sharing.
Experience
Work history, roles, and key accomplishments
Resolved P1/P2 incidents and led RCA/problem management to reduce recurrence, ensuring SLA adherence and improved reliability across Azure-native applications. Built CI/CD with GitHub Actions and Azure DevOps, automated data archival via Azure Data Factory (35% lower application load time), and provisioned infrastructure with Terraform; managed AKS deployments and mentored a team of 6.
Provided L2/L3 support for 10+ Azure-hosted applications, performing health checks and validating services during outages to minimize disruption. Implemented Azure App Service right-sizing and autoscaling (20% monthly cost reduction) and built production alerting in Azure Monitor/Log Analytics using KQL while collaborating on deployments via Azure DevOps and GitHub Actions.
Education
Degrees, certifications, and relevant coursework
Gandhi Institute for Education and Technology
Bachelor of Engineering, Computer Science and Engineering
2017 - 2021
Earned a B.E. in Computer Science and Engineering at Gandhi Institute for Education and Technology in Odisha from 2017 to 2021.
Postman
Postman Student Expert, API Testing
Earned the Postman Student Expert credential.
Microsoft
AZ-900: Microsoft Azure Fundamentals, Microsoft Azure
Completed the AZ-900: Microsoft Azure Fundamentals certification.
Microsoft
AZ-104: Azure Administrator Associate, Microsoft Azure
Completed the AZ-104: Azure Administrator Associate certification.
Availability
Location
IndiaAuthorized to work in
Portfolio
mdsaifedu.eu.ccSalary expectations
Job categories
Skills
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