JVJya Velasco
@jyavelasco
Detail-oriented admin support specialist with strong organizational skills.
PhilippinesWhat I'm looking for
I am a dedicated professional with a strong focus on completing tasks accurately in fast-paced environments, even when faced with conflicting deadlines. My experience spans various roles, including Admin Support Specialist at CJ Philippines, where I honed my skills in travel coordination and document preparation. I pride myself on my ability to handle confidential information while maintaining a professional atmosphere.
In my previous role as a Guest Services Associate at 8 Waves Waterpark and Hotel, I excelled in customer service, addressing inquiries and complaints effectively. My commitment to customer satisfaction was evident as I welcomed guests personally, fostering a friendly environment. Additionally, my time as a Non-Voice Representative at Slack AI Communication allowed me to enhance my editing skills while maximizing company revenue through quality service.
Experience
Work history, roles, and key accomplishments
Admin Support Specialist
CJ Philippines, Inc.
Aug 2024 - Dec 2024 (4 months)
Proficient in travel coordination and document preparation, adept at handling confidential information. Responsible for organizing and managing corporate credit card files, ensuring timely processing. Managed email and chat communication, providing prompt and effective responses to inquiries and support requests.
Guest Services Associate
8 Waves Waterpark and Hotel
Mar 2022 - Aug 2024 (2 years 5 months)
Responded to customers’ questions and complaints, dealing with problems in person or by phone. Kept book-keeping accurate and up to date, printed reports, and provided information about occupancy and revenues. Addressed all clerical needs of company operations including filing and copying documents for managers and executive staffs.
Non-Voice Representative
Slack AI Communication
Jan 2020 - Feb 2022 (2 years 1 month)
Edited photos and videos regarding their service offered. Maximized company revenue by providing excellent quality to eliminate downtime due to errors.
Non-Voice Representative
Teleworkph OSI
Nov 2019 - Dec 2020 (1 year 1 month)
Delivered excellent customer service by maintaining a good quality of work to follow up on customer’s issue or complaints. Edited photos and videos regarding their service offered. Maximized company revenue by providing excellent quality to eliminate downtime due to errors.
Intern
Dusit Thani Manila
Jan 2017 - Apr 2017 (3 months)
Served as Clerical Concierge, Lobby Ambassador, and Guest Services during the internship period.
Education
Degrees, certifications, and relevant coursework
Bulacan State University
Bachelor of Science, Hotel and Restaurant Management
Received a Bachelor of Science degree in Hotel and Restaurant Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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